This Policy applies to our retail store, our Web Sites, email and all other channels in which Next Rain Irrigation Ltd collects and uses your personal information.
Who we are
What personal data we collect and why we collect it
At Next Rain Irrigation Ltd, we collect two types of information: personal/business information and non-personal information. The types of information we collect depend on the nature of your interaction with us.
Personal information is information that can identify an individual or information about an identifiable individual. We may collect personal information such as:
· your contact information – e.g., name, postal address, telephone number, and email address;
· your personal preferences – e.g., marketing consent; and
· your transaction information – e.g., products purchased, method of payment, amount paid, and credit or debit card number.
Non-personal information does not identify you as an individual. For example:
- we may track the location of sprinkler system components on your property
- we may ask you for your postal code to assist us with marketing planning; or
- we may collect certain non-personal data when you visit our Web Sites, such as the type of browser you are using or the referring URL; or
- we may collect and summarize customer information in a non-personal, aggregate format for statistical and research purposes.
You may choose not to provide us with your personal information. However, if you make this choice we may not be able to provide you with the product, service, or information that you requested. For example, we can only offer you a Next Rain Irrigation Ltd subscription service if you have provided us with certain financial information.
How is Your Personal Information Used?
Next Rain Irrigation Ltd may use your personal information for a number of different business purposes, for example to;
· fulfill your specific requests for products, services or information;
· provide customer support to assist you with your questions or complaints;
· conduct surveys in order to improve our services;
· measure and improve the effectiveness of our Web Sites or our marketing endeavours;
· detect and protect against fraud and error;
· track and analyze your purchases and preferences to better understand your product and service needs and eligibility;
· tailor our online content or in-store offerings based on your preferences;
· if you ask us, to offer and promote additional products and services we offer; and
Sometimes you will be asked to give your express consent, such as by checking a box to indicate your consent to receive marketing communications, or by providing your signature to indicate your acceptance of the use and disclosure terms presented on an application form.
Other times, we may obtain your consent implicitly when we can reasonably conclude that you’ve given consent by some action you have taken or an action you have decided not to take. Generally, this occurs where the purpose for use of your personal information would be reasonably apparent to you.
Withdrawing Your Consent
You may notify us at any time that you wish to withdraw or change your consent to our use and disclosure or your information. We will accommodate your request subject to legal and contractual restrictions related to your transactions. If you have “opted in” or subscribed to one of our newsletters or mailing lists, we will always provide you the opportunity to “opt out” or unsubscribe. For example, each e-newsletter we send to you will include a link or other method to unsubscribe or decline further e-newsletters.
Information Next Rain Irrigation Ltd Collects Directly from You
Listed here are some further examples of the ways that we collect personal information directly from you and how we use it.
When you purchase a Next Rain Irrigation Ltd product or service, you may need to provide us with contact and payment information (such as credit card information) so that we can process your request or complete your transaction. Examples where we need contact information include delivery services, product servicing, in-home installations, and extended warranty coverage. If we also wish to use this information to send you promotional information we will ask for your express consent.
Purchase Follow-Up and Surveys
Following a purchase from some of our departments we may send you a follow-up letter to thank you for your business, or we may contact you to ensure that you are completely satisfied with the delivery, setup, or installation of your new product.
We may use contact information collected in-store, online, or via our call centres to conduct occasional surveys and other customer research. These surveys are entirely voluntary and you may easily decline to participate.
Sign-Up for Newsletters or Updates
Next Rain Irrigation Ltd also offers a variety of newsletters and promotional communications. Should you choose to enrol we will collect your contact information, such as name and email address. This information will only be used to send you the newsletter and promotional announcements that you have requested. You may “unsubscribe” at any time by using the unsubscribe link included in the footer of the newsletter or by using the unsubscribe link included below under the heading
“Unsubscribe”. Our subscriber list is never sold or rented to other parties.
Information Next Rain Irrigation Ltd Collects Automatically
In some cases, we automatically collect certain information.
Our Web Site
When using our Web Site, we may collect the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time you access our Web Sites, the Internet address of the Web site from which you linked directly to our Web Site, the operating system you are using, the sections of the Web Site you visit, the Web Site pages read and images viewed, and the content you download from the Web Site. This information is used for Web Site and system administration purposes and to improve the Web Sites.
The Web Site uses “cookies”, a technology that installs a small amount of information on a Web Site user’s computer to permit the Web Site to recognize future visits using that computer. Cookies enhance the convenience and use of the Web Site. For example, the information provided through cookies is used to recognize you as a previous user of the Web Site (so you do not have to enter your language preference every time), to offer personalized Web page content and information for your use, to track your activity at the Web Site, to respond to your needs, and to otherwise facilitate your Web Site experience. You may choose to decline cookies if your browser permits, but doing so may affect your use of the Web Site and your ability to access certain features of the Web Site or engage in transactions through the Web Site.
Web Site Tracking Information
Links to Other Web Sites
Our Web Site may contain links to other Web sites or Internet resources which are provided solely for your convenience and information. When you click on one of those links you are contacting another Web site or Internet resource. Next Rain Irrigation Ltd has no responsibility or liability for, or control over, those other Web sites or Internet resources or their collection, use and disclosure of your personal information. We encourage you to read the privacy policies of those other Web sites to learn how they collect and use your personal information.
From time to time we may supplement information you give us with information from other sources, such as information validating your address or other available information you have provided us. This is to help us maintain the accuracy of the information we collect and to help us provide better service.
Does Next Rain Irrigation Ltd Share Your Information?
Next Rain Irrigation Ltd does not sell or rent our customers’ personal information to any other party. However, in the normal course of business we may share some of your personal information within our corporate family and with third parties acting on our behalf or as permitted or required by law. Some of these operations may result in personal information collected by Next Rain Irrigation Ltd being stored or processed outside of Canada and, as a result, your personal information may be accessible to law enforcement and regulatory authorities in accordance with the law of these foreign jurisdictions.
For example, we may share personal information with third parties to perform services on our behalf such as: fulfilling online orders, processing non-cash payments, sending marketing communications, servicing products, conducting research surveys, verifying and validating information that you have provided to us, delivering products, and providing customer support services.
Next Rain Irrigation Ltd has taken precautions to prevent the fraudulent use of your information on our Web Site. Next Rain Irrigation Ltd has adopted industry standard authentication procedures to ensure your protection while shopping with us online. This includes, but is not limited to, contacting financial institutions or credit reporting agencies to ensure the authenticity of your credit card and to validate your credit card billing information. Information Shared Amongst Next Rain Irrigation Ltd, its Corporate Parents, Affiliates, Subsidiaries and Divisions
Sale or Transfer of all or part of Next Rain Irrigation Ltd
Next Rain Irrigation Ltd may disclose your information as permitted or required by law. For example, we may be compelled to release information by a court of law or other person or entity with jurisdiction to compel production of such information. If we have reasonable grounds to believe information could be useful in the investigation of improper or unlawful activity, we may disclose information to law enforcement agencies or other appropriate investigative bodies.
How does Next Rain Irrigation Ltd Protect Your Information?
The security of your personal information is a high priority for Next Rain Irrigation Ltd. We maintain appropriate safeguards and current security standards to protect your personal information, whether recorded on paper or captured electronically, against unauthorized access, disclosure, or misuse. For example, electronic records are stored in secure, limited-access servers; we employ technological tools like firewalls and passwords; and we ensure our employees are trained on the importance of maintaining the security and confidentiality of personal information.
Our Web Sites use encryption technology, such as Secure Sockets Layer (“SSL”), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address, and credit card number.
Choosing a Password
When you create an online account on our Web Sites, you need to select a personal password. To maximize your level of protection, you should choose at least 8 characters including a combination of both letters and numbers. You are solely responsible for maintaining the secrecy of your password and any account information. Next Rain Irrigation Ltd will never send an unsolicited communication asking you for your password or requesting that you update your account credentials. Although we cannot take responsibility for any theft, misuse, unauthorized disclosure, loss, alteration or destruction of data by a third party, we take reasonable precautions to prevent such unfortunate occurrences.
How Can You Verify Your Information?
You may check your information to verify, update, or correct it, and to have any obsolete information removed. If you created an account on one of our Web Sites, you can access and change your online account profile yourself. You can also ask to review any of the information that we have retained, how we have used it, and to whom we have disclosed it at any time by contacting us as indicated below under the heading “Next Rain Irrigation Ltd”. Subject to certain exceptions prescribed by law, and provided we can authenticate your identity, you will be given reasonable access to your personal information, and will be entitled to challenge the accuracy and completeness of the information and to have it amended as appropriate. You may also ask us to change your preferences regarding how we use or disclose your information, or let us know that you do not wish to receive any further communication from us.
When is Your Information Removed?
We keep your information only as long as we need it for legitimate business purposes and to meet any legal requirements. We have retention standards that meet these parameters. We destroy your information when it is no longer needed, or we remove your personally identifiable information to render it anonymous.
Next Rain Irrigation Ltd is responsible for all personal information under its control. Our Privacy Manager is accountable for Next Rain Irrigation Ltd’s compliance with the principles described here. Our physical address is: 264 silver ridge crescent nw calgary, alberta canada t3b 3t5. If you have any questions, concerns or complaints about the privacy practices of our organization please contact us at the following:
Contacting Next Rain Irrigation Ltd
Our Mailing Address:
Next Rain Irrigation Ltd.
PO Box 71131 RPO Silver Springs
Calgary, Alberta CANADA T3B 5K2
We will respond to your request or investigate your concern as quickly as we can, but no later than 60 days from the date of receipt of your query.
Important Reminder about email communications:
Please remember that email sent over the public Internet is not secure. If you send an email directly to us from your own email account the contents will not be encrypted. We strongly recommend that you do not send sensitive information (like a credit card number) to us via unencrypted email. Next Rain Irrigation Ltd is not responsible for any transmission by you of any personal information over the public Internet.
If you no longer wish to be contacted regarding promotions, information and how to make the most of the latest technology. Send an email to firstname.lastname@example.org requesting to be removed from our lists.
Last Update: February, 2014
Return and Refund Policy
100% Guarantee Policy – if we are unable to complete winterization service on your scheduled service day or within the 3 business days after Next Rain Irrigation Ltd offers a 100% refund on initial purchase OR Next Rain Irrigation Ltd. will repair and/or replace any damaged irrigation components incurred because of the missed winterization service. No refunds provided unless unforeseen circumstances prevent Next Rain Irrigation Ltd. from winterizing your underground sprinkler system. No refunds will be provided if the water is left on to the underground sprinkler system and the customer is not home for the Next Rain service technician to turn the water off to the underground sprinkler system. Please turn the water off to your sprinkler system before we arrive or be home at the time of our arrival. See Winterizing / Fall Blow Out Terms and Conditions for full details.
Return policy will be added if Next Rain Irrigation Ltd. begins to offer product for sale from this website.
Winterizing / Fall Blow Out Terms and Conditions
(residential service only)
It is recommended that irrigation systems be winterized before the first frost (generally late September – early October in Calgary). Irrigation systems – underground sprinkler systems with above ground manifolds must be winterized before the first frost. Next Rain does not guarantee above ground manifolds unless it has been done before the first day of freezing conditions each fall.
Next Rain Irrigation Ltd winterizes / performs fall blowout of sprinkler irrigation systems with compressed air to remove any remaining water from your sprinkler lines. We take full precautions when administering this service to ensure each winterization is performed to highest safety standard. Our air compressors are pressure regulated between 50-60 psi and supply up to 185 cfm. Plastic sprinkler parts, previously degraded over time, are susceptible to minor damage under these conditions.
All customers are responsible for ensuring their water is turned off to the irrigation system before the scheduled winter servicing date. The irrigation water shut off valve should remain off until May 1 at the earliest. Next Rain Irrigation Ltd. is not liable for any accidental valve/water openings after system winterization is performed and before the suggested May 1 start-up date. *If water is not turned off at time of site visit, no refunds will be granted. Second visit offered for an additional $45.00 charge, however we reserve the right to change this price based on the weather, road conditions and availability.
Sprinkler winterizing services performed at $150.00/hr. A typical service charge (for a 6 zone of less irrigation system) is based on 15 min travel to and from site, 10 min irrigation system winterization and 5 min administration expense (30 min or $75.00). This is considered a standard service estimate on 3/4″ or 1″ residential mainline. Next Rain Irrigation Ltd. reserves the right to change the standard pricing based on unique site restrictions/service limitations to reflect our hourly rate.
No cancelation refunds offered after winterization service has been scheduled. Rescheduling can be done online only if booked online.
Additional charges for pump and cistern drainage will apply.
If no winterizing or blowout valve present, one will be installed for you at a cost of typically $35.00-80.00 (parts and labour) or we can return for an additional $35.00 (min) after value is installed. Discretion is left to the on site Next Rain technician or the customer if present.
Irrigation Valve boxes (green control box typically located in the ground) must be clearly marked for easy identification with pin flag or other visible indicator. If you are not sure where they are located, we will do our best to find them for you, however, Next Rain Irrigation Ltd is not liable for missing any unmarked value boxes during the winterization service.
If we do not make it out on the scheduled winterization day because of unforeseen circumstances you will be notified and irrigation service will be performed within 3 days of original winterization or fall blowout date.
Winterizing is typically performed from 8am-8pm, however, service periods can be extended to 7am-11pm within the Calgary municipal noise bylaws (or the appropriate municipal noise bylaws), for extenuating circumstances, such as unusual weather events.
Customer agrees to 2% monthly or 24% annual interest incurred on all outstanding invoices.
100% Guarantee Policy – if we are unable to complete the winterization service on your scheduled service day or within the 3 days after Next Rain Irrigation Ltd. offers a 100% refund on initial purchase OR Next Rain Irrigation Ltd will repair and/or replace any damaged irrigation components incurred because of the missed winterization service. Invoice must be paid to receive this guarantee. No refunds provided unless unforeseen circumstances prevent Next Rain Irrigation Ltd. from winterizing your sprinkler system. No refunds will be provided if the water is left on to the sprinkler system and the customer is not home for Next Rain to turn the water off to the sprinkler system. Please turn the water off to your sprinkler system before we arrive or be home at the time of our arrival. Good customers respect our time; we do our best to provide prompt reliable service. Thank you. Have a fantastic winter!
All monetary transactions are processed in Canadian dollars (CAD).